Experience of using the organisation diagnostic tool has shown that more value will be gained if it is completed at the same time by a team of work colleagues rather than by any one individual.

Responding to the statements in this way will help an organisation:

• To compare and contrast individual perceptions within the team
• To get a first stake in the ground of its current strengths and opportunities for improvement
• To start to create a strategic approach and roadmap for the integration and embedding of the EFQM Model into its operations

The feedback provides an overall score for Direction, Execution & Results as well as the specific scoring for each question.  This allows you to quickly identify your strong points and opportunities for improvement.  The weighted score corresponds to the overall weighting of the EFQM Model score, with a maximum total score of 100 points.

Completing the questionnaire does not require a deep knowledge and experience on the EFQM Model or any other topic. It is also your opportunity to invite colleagues from a specific department, management level, … to take part in the assessment and provide their view.

The chart below gives an overview of all scores by Direction, Execution and Results, and by question based on the EFQM Model. Overall, organisation have a clearly defined purpose. They struggle to evaluate and improve the overall experience for its key stakeholders.